Mortgage Minute commentary: "If you want to have a mortgage in retirement, be prepared to make some big sacrifices"

Garry Marr from the Financial Post wrote an article on 5 April 2014 entitled, "If you want to have a mortgage in retirement, be prepared to make some big sacrifices." In the article, Garry quotes Will Dunning, Chief Economist with the Canadian Association of Accredited Mortgage Professionals, stating "..among homeowners 65 years or older, 35% have a mortgage," and fortunately "Among those with a mortgage, the average loan-to-value is 33%."

As a public policy nut and a mortgage broker I am pleased to see seniors have strong equity (one hopes they would by that age) in their properties but the question is why are seniors even having mortgages past 65 years? Simple! It seems that seniors are refinancing lately to help to bail out their "kids," now adults, that are carrying a high debt burden. Is life harder now versus then? Was credit just not as available as it is now? Quite probable. Garry states "Most [financial] planners seem to think it is a disaster waiting to happen because seniors don't usually have the income in retirement to support debt repayment and that means major lifestyle changes."

I've personally witnessed several situations like this where a client needs money to pay debt, owes money to revenue Quebec, or has an active consumer proposal and we look to leverage a parent or family member's property. In such circumstances, I usually sit the entire family down to discuss options including pros and cons. If we remortgage the parent's house to pay off their kids debts I make sure:

1. that we have pre-planned exit strategy before doing anything. Sometimes it can take 6 months to 3 years to fix the problem and then we refinance again to pay back the parents.
2. that the kids in turn pay the new mortgage because the new mortgages payments are generally lower than paying for a full unsecured debt load 

CAAMP Mortgage Conference Review

I just returned from spending a few days at the Mortgage Forum 2012 in Vancouver. The event is organized by the Canadian Association of Mortgage Professionals or CAAMP. Before I left for the conference I told all my clients and friends that my mom let's me go to CAAMP. Gotta love bad mortgage humor...

CAAMP stage for the marketing & customer service panel

This Forum is held annually and herds mortgage brokers, banks and other service providers all in the same conference center from across Canada. This year several panels were created that discussed the direction of the mortgage industry, the direction of the Canadian economy, mortgage client customer service and marketing. First and foremost the economist panel pretty much all agreed that they do not foresee rates going up anytime soon and if they do it would be a small increase. So everyone out there don't worry about rates going up especially if you are looking to buy for next summer or refinance.

In previous blog entries I raised concern about Canadian household debt. After his panel, I informally chatted with Carlos Leitao from Laurentian Bank, more about debt and income levels. Carlos mentioned that unsecured debt was not a problem in Canada yet he did not mention about secured debt. I also asked Carlos about Canadian wages which he agreed wages have not increased accordingly.

 

Bank economists discussing state of Canadian Economy (hosted by Amanda Land; economists: Warren Jestin from Scotiabank, Carlos Leitao from Laurentian Bank, & Stephane Marion from National Bank)

What was most remarkable about the conference was the panel on public perception and customer service quality. Based on stats presented by Rob Daniel from Maritz Canada, only about 44% of Canadians use a mortgage broker. This tells us that we as an industry are still not getting the word out about our role and the value we provide. Clients that do use a mortgage broker statistically appear to be pleased with our work but we need to continue to communicate with our clients after they have received their mortgage.

Host Amanda Land asking a question to Rob Daniel

The last part of the Forum focused on marketing, customer service and role of technology in business. David Usher launched the discussion speaking about creativity, virtually everything is learn-able and that in every business fear is what drives our personal limits.   

David Usher speaking and later singing

Randi Zuckerberg speaking about her experience building Facebook with her brother

Biz Stone sharing his experience building Twitter and role of philanthropy in marketing

The discussion was quarterbacked by Scott Stratten who spoke about social media being a conversation and communication vehicle.

Overall, the event was well worth attending but also eye opening. The experiences shared by Biz Stone, Randi Zuckerberg, David Usher, Mitch Joel and Scott Stratten have helped me realize a few things in terms how to cultivate better customer service and relationships.